Refund Policy

Last Updated: December 2024

1. General Refund Policy

We are committed to customer satisfaction and offer refunds in accordance with applicable laws and Digistore24 policies.

2. Eligibility for Refunds

Refunds may be requested under the following conditions:

• Technical issues preventing access to purchased content
• Content significantly different from description
• Duplicate purchases made in error
• Within the applicable refund period as specified at purchase

3. Refund Period

Refund requests must be made within the timeframe specified at the time of purchase, typically:

• Digital products: As specified in purchase terms
• Educational content: According to Digistore24 policies
• Subscription services: As outlined in subscription terms

4. Non-Refundable Items

The following are generally not eligible for refunds:

• Content that has been fully accessed or downloaded
• Requests made after the refund period
• Purchases made with promotional codes or discounts (unless required by law)
• Services that have been fully rendered

5. How to Request a Refund

To request a refund:

1. Contact our support team through the contact information provided
2. Provide your order number and reason for refund
3. Allow up to 5-7 business days for processing
4. Refunds will be processed to the original payment method

6. Processing Time

Approved refunds will be processed within:

• 5-7 business days for review and approval
• Additional 3-10 business days for payment processing
• Times may vary depending on payment method and financial institution

7. Partial Refunds

In some cases, partial refunds may be offered for:

• Partially used services
• Content bundles where only part was accessed
• Subscription services used for part of the billing period

8. Chargebacks and Disputes

Before initiating a chargeback with your bank or credit card company, please contact us directly to resolve any issues. Chargebacks may result in account suspension.

9. Consumer Rights

This policy does not affect your statutory rights as a consumer under applicable laws, including:

• EU Consumer Rights Directive
• Local consumer protection laws
• Cooling-off periods where applicable

10. Educational Content Disclaimer

Please note that our content is educational in nature and:

• Does not guarantee any financial results
• Is based on theoretical analysis and probability
• Should not be considered investment advice

11. Contact for Refunds

For refund requests or questions about this policy, please contact us through the contact information provided on our main page.

12. Policy Changes

We reserve the right to modify this refund policy. Changes will be posted on our website and take effect immediately.

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