Contact Information

Last Updated: December 2024

            Educational Support: We're here to help with questions about our educational content and policies.
        

1. General Inquiries

For general questions about our educational content:

Email: support@mktingv.com

Response Time: 24-48 hours during business days

Languages: English, Spanish

2. Technical Support

For technical issues with website access:

Email: support@mktingv.com

Include: Browser type, device information, error messages

Response Time: 24-48 hours

3. Privacy and Data Protection

For privacy-related inquiries and GDPR requests:

Email: support@mktingv.com

Include: Specific request type (access, deletion, correction)

Response Time: 30 days maximum (as required by GDPR)

4. Refund Requests

For refund requests and billing inquiries:

Email: support@mktingv.com

Include: Order number, reason for refund, purchase date

Response Time: 5-7 business days

5. Legal and Compliance

For legal matters and compliance issues:

Email: support@mktingv.com

Include: Detailed description of concern or inquiry

Response Time: 7-10 business days

6. Business Hours

Support Hours:

Monday - Friday: 9:00 AM - 5:00 PM (Your Time Zone)

Saturday - Sunday: Limited support

Holidays: Closed (extended response times)

7. What to Include in Your Message

To help us assist you better, please include:

Clear description of your question or issue
Relevant order numbers or account information
Screenshots if reporting technical problems
Your preferred language for response

8. Response Time Expectations

We strive to respond to all inquiries promptly:

General inquiries: 24-48 hours
Technical support: 24-48 hours
Refund requests: 5-7 business days
Privacy requests: Up to 30 days (GDPR compliance)

9. Emergency Contact

For urgent matters only:

Please note: We do not provide emergency gambling support

For gambling-related emergencies, contact:

National Problem Gambling Helpline: 1-800-522-4700

Or your local gambling support services

10. Social Media

Follow us for updates: instagram.com/coelho.mkting

Note: Social media is not for support requests

Please use email for all support inquiries

11. Digistore24 Platform

For payment and platform issues:

You may also contact Digistore24 directly

Visit: digistore24.com/customer-support

For payment processing and platform-related concerns

            Important: We provide educational content only. For gambling addiction help, please contact appropriate professional services.
        

← Back to Main Page